Site Help Page

If you need assistance, the list below answers the most frequently asked questions about our site.

General Questions
Playing Interactive Puzzles
- Why do I need the Java Plug-in?
- Help! I can't see the interactive puzzles!
Printing
- When I print a puzzle (HTML - Normal Quality), the empty squares in the puzzle don't appear black.
Logging In
Ordering Puzzle Books
- I paid for a puzzle book but didn't receive it.
Other Questions
- What is the "Composite Score"?
- My question isn't answered here.

General Questions

Quote puzzles are simple word puzzles where solving the puzzle yields a famous quotation. We have hundreds of free puzzles for your enjoyment. You'll enjoy QuotePuzzles because:

They are easier than crossword puzzles.
Completing the puzzle produces a meaningful sentence or phrase.
No specialized knowledge or dictionaries needed.
Most puzzles are solvable in just a few minutes.

What kinds of puzzles do you offer?

We have both interactive puzzles that you play online as well as traditional paper-and-pencil puzzles that your print to play offline.

Are there directions for solving specific puzzles?

You can find directions for solving our puzzles on these pages:

Playing Interactive Puzzles

Why do I need the Java Plug-in?

The interactive puzzles on this site require a web browser plugin called Java. (It's also referred to as Java Runtime Environment (JRE), or Java Virtual Machine (JVM).) Most of the today's web browsers either come with it preinstalled or will install it automatically the first time it is needed. In the event that automatic installation didn't occur properly, when you try to play an interactive puzzle a message will appear asking you to install the plug-in.

Java technology is provided by Sun Microsystems to enhance your web computing experience. Secure Java technologies can be found in cell phones, automobiles, the Mars Rover, and many other places. This site uses Java to provide dynamic, interactive puzzles for you to play online.

Help! I can't see the interactive puzzles!

If you see a big red X or a gray box where the puzzle should appear this probably indicates your browser's Java Plug-in is out of date. This site needs version 1.5.0 or greater. Please do one of the following:

Verify your installation and determine if you have the most recent version of the Java Plug-in. You can then elect to install the lastest version.
Skip the verification step and just upgrade your Plug-in.

Troubleshooting

If you have verified that Java is installed but the games still won't work or if the games used to work and they are not working anymore, you can try the following (in order):

Most likely your plug-in is out of date. Make sure you have version 1.5.0 or greater installed by going to Sun's Verify Java page and clicking the big "Verify Installation" button. After a moment it will display the detected Java Environment. Verify that "Java Runtime Version" is at least 1.5.0. If it isn't, click the "Download Now" button.
Restart your browser.
Restart your computer.
Try using a different browser like Firefox. Click here to install Firefox.

If you've tried all of these and it still doesn't work, please contact our technical support staff who will be eager to assist you.

Printing

When I print a puzzle (HTML - Normal Quality), the empty squares in the puzzle don't appear black.

You may need to set the option in your browser that tells it to print background colors of table cells.

In Mozilla/FireFox, it's File -> PageSetup and then check "Print Background (colors & images)"
In Internet Explorer, it's Tools->Internet Options -> Advanced -> Printing and then check "Print background colors and images."

Logging In

I forgot my password or username. What should I do?: You can have a new password emailed to you, then you can change it to one of your choosing. Request New Password
How do I change my username? (Email already registered).: To keep our records organized and to make sure we don't send you duplicate emails, we prefer that each player maintain just a single username. If you try to register a second username at a specfic email address, you'll get a warning on the registration form. If for some reason you are unhappy with your username, we can manually change it for you. Using the email address that you registered with, send an email to support@quotepuzzles.com and tell us your desired username.
I get a message "It appears you logged out. You must be logged in to play this puzzle." But I am logged in!: This seems to be a problem only with the Firefox web browser. Here is a workaround to the problem:
1. Launch Firefox.
2. From the Edit menu, select Preferences.
3. Click on "Privacy".
4. Check the box "Accept cookies from sites".
5. Check the box "Accept third-party cookies".
6. Select: Keep until "I close Firefox".
7. Click Close.

Ordering Puzzle Books

I paid for a puzzle book but didn't receive it.: If you ordered within the last week, you can download your puzzle at our download puzzle book page. If your order was prior to that, please contact customer support for assistance.